In order to do all of what has been written about in my previous two notes, we need to be a team and a family of co-workers that share a common value system. The first act of the company was to establish a core set of values:
- If you care about your customers and your employees you’ll have a company worth caring about
- We hire for character before we hire for capability
- We hire interesting people who are interested in change
- We believe in the marketplace of ideas
- We believe in Smart and Happy people
These values reflect my core beliefs about how to run a business. Often times this discussion is limited to moral values but I think of this more broadly. The careful orchestration between individuals and teams is what really gets me excited.
In order to accomplish our goals, we need to have multidisciplinary teams execute flawlessly. So while many companies can achieve success – if not over achieve – with committed, hardworking employees, we cannot. We need to have teams of people who work for different managers with different skills come together and inspire one another to solve customer problems.
Great teams and great companies are purposefully built and more importantly, the values and expectations are consistently driven every day at every level of the organization. If you want to know how healthy our company is or how well we are doing… don’t look at the balance sheet or the financial reports, look at yourself and your team and ask, “Are the values and expectations of the company being driven by me every day at every level?”
Let’s go be great,